FAQs - Frequently Asked Questions
HOW DO I GET FREE MERCHANDISE WORTH UP TO 10% OF MY TOTAL ORDER?
- Complete an order for over $150 (excluding tax and international shipping, if applicable).
- Upon completion of your order, a Free Merchandise field will display the dollar amount of Free Merchandise credit that will be applied to your account, representing 10% of your total order (excluding tax and international shipping, if applicable).
- This dollar amount of Free Merchandise credit applied to your account will also be seen in your order confirmation email as well.
- Login to your Whitecaps online account at any time in order to use a portion or all of your Free Merchandise credit. The credit amount is located in the "My Account" section of the website, and can only be seen when you are logged in.
HOW ARE PRODUCTS SHIPPED?
- Free UPS Ground Shipping—for all orders in the United States, including Alaska and Hawaii
- Rush Orders— please call 1-888-994-4832 for more information.
- International Shipping—you will be notified by email of international shipping charges after placing your order, or call 1-888-994-4832 for information. Your order will not be processed until you agree to the international shipping charges.
- Additional Shipping Charges—Oversize packages may be subject to additional charges. If so, we will contact you by phone or email for your approval before shipping.
- PO Boxes—we cannot ship to PO Boxes. If you do not include a street address with your order we will contact you by email or phone before we can ship.
BACKORDERS—WHAT IF MY ITEM IS NOT AVAILABLE?
If any ordered item is not in stock we will notify you by phone or email and give you an approximate shipping date. No charges will be placed on your credit card until your items have been shipped.
HOW DO I CHOOSE THE CORRECT SIZE?
GILL
|
Adult
|
XS
|
S
|
M
|
L
|
XL
|
XXL
|
|
Average Height
|
5'2" - 5'4"
|
5'5" - 5;7"
|
5'7" - 5'10"
|
5'11" - 6'1"
|
6'1" - 6'3"
|
6'2" - 6'4"
|
|
Chest
|
34" - 36"
|
36" - 38"
|
38" - 40"
|
41" - 43"
|
44" - 46"
|
46" - 48"
|
|
Waist
|
24" - 26"
|
27" - 29"
|
30" - 33"
|
34" - 37"
|
38" - 40"
|
41" - 42"
|
|
Inside Leg
|
29"
|
30"
|
31"
|
32"
|
33"
|
331/2
|
|
Women
|
6
|
8
|
10
|
12
|
14
|
16
|
|
Bust
|
32" - 34"
|
34" - 36"
|
36" - 38"
|
38" - 40"
|
40" - 42"
|
42" - 44"
|
|
Waist
|
24" - 26"
|
26" - 28"
|
28" - 30"
|
30" - 32"
|
32" - 34"
|
34" - 36"
|
RONSTAN
WET WEATHER
GEAR
Jackets CL135 & CL136, CL140 & CL141, CL150 &
CL151, CL160 & 161
|
Ronstan Size
|
|
XXS
|
XS
|
S
|
M
|
L
|
XL
|
XXL
|
|
Chest - Garment
|
in.
|
46
|
48
|
50
|
53
|
55
|
57
|
60
|
|
Sleeve - Garment
|
in.
|
32
|
33
|
33
|
35
|
35
|
36
|
37
|
Pants CL142 Inshore, CL152 Heavy Duty
Inshore/Coastal
|
Ronstan Size
|
|
XXS
|
XS
|
S
|
M
|
L
|
XL
|
XXL
|
|
Inside Leg - Garment
|
in.
|
28
|
29
|
30
|
31
|
31
|
32
|
33
|
|
Waist (Extended) - Garment
|
in.
|
35 (40)
|
37 (42)
|
39 (43)
|
40 (45)
|
42 (46)
|
43 (48)
|
45 (50)
|
Pants CL137 Lightweight Inshore
|
Ronstan Size
|
|
XXS
|
XS
|
S
|
M
|
L
|
XL
|
XXL
|
|
Inside Leg - Garment
|
in.
|
30
|
31
|
31
|
31
|
32
|
32
|
33
|
|
Waist (Extended) - Garment
|
in.
|
28 (35)
|
29 (36)
|
31 (38)
|
32 (39)
|
34 (41)
|
35 (43)
|
37 (44)
|
CLOTHING
Fleeces CL110, CL111, CL 112, CL115
|
Ronstan Size
|
|
XXS
|
XS
|
S
|
M
|
L
|
XL
|
XXL
|
|
Chest - Person
|
in.
|
35-36
|
36-38
|
38-40
|
40-42
|
42-44
|
44-45
|
45-46
|
Fleece CL114 & Vest CL125
|
Ronstan Size
|
|
XXS
|
XS
|
S
|
M
|
L
|
XL
|
XXL
|
|
Chest - Person
|
in.
|
33-35
|
35-36
|
36-38
|
38-40
|
40-42
|
42-44
|
44-45
|
SAILING GEAR
Smock CL8
|
Ronstan Size
|
|
XXS
|
XS
|
S
|
M
|
L
|
XL
|
XXL
|
|
Chest - Garment
|
in.
|
52
|
54
|
55
|
57
|
58
|
60
|
61
|
|
Sleeve - Garment
|
in.
|
33
|
34
|
35
|
35
|
36
|
37
|
38
|
WETSUITS
|
Ronstan Size
|
|
XXS
|
XS
|
S
|
M
|
L
|
XL
|
XXL
|
|
Height - Person
|
in.
|
5'4"-5'6"
|
5'6"-5'8"
|
5'7"-5'9"
|
5'9"-5'11"
|
5'10"-6'0"
|
6'0"-6'2"
|
6'2"-6'4"
|
|
Chest - Person
|
in.
|
33-35
|
35-37
|
37-39
|
39-41
|
40-42
|
42-44
|
43-45
|
GUL
|
Adult
|
XS
|
S
|
M
|
L
|
XL
|
XXL
|
|
Chest
|
32" - 34"
|
34" - 36"
|
38" - 40"
|
42" - 44"
|
44" - 46"
|
46" - 48"
|
|
Waist
|
23" - 25"
|
27" - 29"
|
31" - 33"
|
35" - 37"
|
37" - 39"
|
39" - 40"
|